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Privacy Policy

Your privacy matters to us. This policy explains what information SnapCart collects when you visit or shop with us, how we use it, and the choices you have.

Last updated: October 13, 2026

On this page
  1. Who we are
  2. Information we collect
  3. How we use it
  4. Who we share it with
  5. Cookies
  6. Marketing emails
  7. How long we keep it
  8. Security
  9. Your rights & choices
  10. California residents
  11. Children
  12. Changes to this policy
  13. Contact us

The short version

We never sell your dataYour personal information isn’t sold or rented to anyone.
Card details stay with the processorWe never see or store your full card number.
Used to deliver your orderAnd to support you — marketing only if you opt in.
You’re in controlAsk to see, correct or delete your data any time.

01Who we are

SnapCart (“we”, “us”, “our”) operates snappcartonline.com. We’re responsible for the personal information described in this policy. You can reach us at sales@snappcartonline.com or by post at SnapCart, 1401 Doug Baker Boulevard, Birmingham, Alabama 35242, United States.

02Information we collect

Information you give us

  • Order details: your name, email address, phone number, billing and shipping addresses, and the items you buy.
  • Account details: if you create an account, your login email and password (stored in encrypted form).
  • Messages: anything you send us by email, phone or our contact form, such as support requests or return details.
  • Reviews: any reviews, ratings or photos you choose to post.

Information collected automatically

  • Device and usage data: IP address, browser type, device, pages viewed and how you arrived at the Site.
  • Cart and session data: what’s in your cart and your preferences, so the Site works properly.

Payment information

When you pay, your card details are entered into and processed by our payment processor. We receive only limited information, such as the card type, the last four digits and the expiry date — never your full card number or security code.

03How we use your information

  • To process, ship and deliver your orders, and to send order confirmations and tracking updates;
  • To handle returns, refunds and exchanges, and answer your questions;
  • To manage your account;
  • To detect and prevent fraud and keep the Site secure;
  • To understand how the Site is used so we can improve it;
  • To send you offers and news, only if you’ve agreed to receive them;
  • To meet our legal, tax and accounting obligations.

04Who we share it with

We don’t sell or rent your personal information. We share it only with trusted providers who help us run the store, and only as much as they need.

WhoWhy
Payment processorTo take payments securely and prevent fraud
Shipping carriersTo deliver your order and provide tracking
Website hosting & e-commerce software providersTo host and run the Site and store your order data securely
Email service providersTo send order updates and, if you opt in, marketing emails
Analytics providersTo understand, in aggregate, how visitors use the Site
Authorities, where requiredTo comply with the law or protect our rights and customers

If SnapCart is ever involved in a merger, sale or transfer of assets, customer information may be transferred as part of that transaction, subject to this policy.

05Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies to keep items in your cart, keep you signed in and make checkout work. The Site can’t function properly without them.
  • Analytics cookies to see which pages are popular and fix problems.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the Site — such as the cart — may not work.

06Marketing emails

We’ll only send you marketing emails if you’ve opted in. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us. You’ll still receive essential messages about your orders.

07How long we keep it

We keep order records for as long as needed to fulfil your order and meet our legal, tax and accounting obligations — generally up to seven years. Account information is kept while your account is active. If you ask us to delete your data, we’ll do so unless we’re legally required to keep it.

08Security

The whole Site is protected with SSL/TLS encryption, payments are handled by a PCI-DSS compliant processor, and access to customer data is limited to people who need it. No method of transmission over the internet is 100% secure, but we work hard to protect your information.

09Your rights & choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information;
  • Ask us to delete your information;
  • Receive a copy of your information in a portable format;
  • Opt out of marketing at any time.

To make a request, email sales@snappcartonline.com. We’ll verify your identity and respond within 30 days. If you have an account, you can also update your details in My Account.

10California residents

If you live in California, the California Consumer Privacy Act (CCPA), as amended, gives you the right to know what personal information we collect, use and disclose; to request deletion or correction; and not to be discriminated against for exercising these rights. We don’t sell personal information or share it for cross-context behavioural advertising. To make a request, email sales@snappcartonline.com.

11Children

The Site is intended for adults. We don’t knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us and we’ll delete it.

12Changes to this policy

We may update this policy from time to time to reflect changes to our practices or the law. The latest version will always be on this page, with the “Last updated” date at the top.

13Contact us

Questions about your privacy or this policy? Get in touch:

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