Frequently asked questions

Find the product you want, choose any options such as size or colour, and tap Add to cart. When you’re ready, open your cart, tap Proceed to checkout, enter your delivery details and pay. You’ll get an order confirmation by email straight away.

No. You can check out as a guest. Creating an account is optional, but it lets you see your order history, track orders and check out faster next time.

Confirmations usually arrive within a few minutes. Please check your spam or promotions folder first. If it still isn’t there, email us at sales@snappcartonline.com with the name and email address you used and we’ll confirm your order and resend the details.

Yes — as long as it hasn’t shipped yet. Email sales@snappcartonline.com or call (800) 892-5426 with your order number and what you’d like to change. Once an order has shipped it can’t be changed or cancelled, but you can return it under our Returns & Refunds Policy.

It’s rare, but if an item becomes unavailable we’ll email you right away and refund that item in full to your original payment method. The rest of your order will still be sent.

We work hard to show products accurately, but colours can look slightly different depending on your screen. Please check the size, dimensions and details in each product description before ordering, and message us if you’d like more information about an item.

Shipping is free on orders of $50 or more. For orders under $50, standard shipping is a flat $5.99. The exact cost is always shown in your cart before you pay.

Most orders are processed within 1–2 business days and delivered within 3–5 business days after they ship. Delivery can take a little longer during holidays, sales events or severe weather.

We currently ship to addresses within the United States. We’re unable to ship internationally at this time.

As soon as your order ships, we’ll email you a tracking number and link. If you have an account, you can also see the status of every order under My Account → Orders.

Sometimes items in the same order are packed separately so they can reach you faster. You’ll receive tracking for each package, and you won’t be charged extra shipping.

First, check around your property, with neighbours and your building’s mail room, and allow 24 hours in case it was scanned early. If it still hasn’t turned up, contact us at sales@snappcartonline.com and we’ll open an investigation with the carrier and help put it right.

If your order hasn’t shipped, yes — contact us as soon as possible with your order number and the correct address. Once a parcel is with the carrier we may not be able to redirect it.

You can return most items within 14 days of delivery, as long as they’re unused, in their original condition and packaging. See the full Returns & Refunds Policy for details.

Email sales@snappcartonline.com with your order number, the item(s) you want to return and the reason. We’ll reply with the return address and instructions. Please don’t send items back without contacting us first, as we may not be able to match them to your order.

If you’re returning an item because you changed your mind or it isn’t the right fit, the return shipping cost is yours. If the item arrived damaged, faulty or isn’t what you ordered, we’ll cover return shipping in full.

We’re sorry! Please email sales@snappcartonline.com within 48 hours of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or a full refund — including shipping — at no cost to you.

Once your return arrives, we inspect it and process your refund within 5 business days. The money goes back to your original payment method; depending on your bank, it can take a further 5–10 business days to show on your statement.

Yes. Contact us within 14 days of delivery and let us know what you’d like instead. If the new item is in stock, we’ll send it once we receive your return.

For hygiene and safety reasons we can’t accept returns of underwear and intimates, pierced earrings, swimwear without its hygiene liner, opened beauty or personal-care products, personalised items, gift cards, and items marked final sale — unless they arrived damaged or faulty.

We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover. Apple Pay and Google Pay are available on supported devices.

Yes. Our whole site is protected with SSL encryption, and payments are handled by a PCI-DSS compliant payment processor. Your full card details are never stored on our servers.

Your payment is taken when you place your order. If we can’t fulfil any part of it, we’ll refund that amount to your original payment method.

Prices are shown in US dollars. Any applicable sales tax is calculated at checkout based on your delivery address and shown before you pay.

Enter your code in the Promo code box in your cart and tap Apply. One code can be used per order, and codes can’t be applied to orders that have already been placed.

Go to My Account and register with your email address, or tick the option to create an account during checkout.

On the My Account page, select Lost your password? and enter your email address. We’ll send you a link to set a new one.

We only use your details to process orders, provide support and — if you choose — send you offers. We never sell your personal information. Read our Privacy Policy to learn more.

Click Unsubscribe at the bottom of any marketing email, or email us and we’ll remove you. You’ll still receive emails about your orders.

Email sales@snappcartonline.com or call (800) 892-5426. We aim to reply to every message within 1 business day.